Build quality in upstream and never fail to standardize.
lidia Care is committed to a systematic organization wide quality and performance improvement plan that encompasses well-designed processes and performance measurements.
In keeping with the organization’s mission of providing quality, cost-effective patient care, treatment and services, the performance improvement plan allows for a systematic, coordinated and continuous approach to improving performance, focusing upon the process and functions that address these principles. We regularly conduct and assess client satisfaction surveys to assess the patient-centeredness of care.
By working every day to make our new system more user friendly, our Goal is also for caregivers to spend less time on documentation and more efficient time in client care.
“ We set achievable goals using performance metrics. We analyze those metrics to identify trends, patterns and performance levels that suggest opportunities for improvement. We constantly work to improve the safety, quality and efficiency of our health care provision. “
“ Our integrated IT research and development team works every day to innovate and find new ways to improve our quality of care. Our system allows us to increase the efficiency of our care provision, increase administrative efficiencies and decrease paperwork. ”
“ The Joint Commission National Quality Approval rewards excellence in Leadership and Clinical Care. At Olidia Care, we are honored to be part of this continuous quality improvement process. ”
“At Olidia Care, we decide to go green and eliminate the use of paper in our clinical, human resources and training operations. In doing so we have taken the steps towards reducing our ecological footprint. ”
Assessment, management, support, education and coordination of care are the pillars of our clinical Care Management.
Our health care professionals provide in-home assessments and develop a plan using valuable input from families, physicians and primary caregivers.
We develop a treatment plan that addresses each family’s unique situation while taking into consideration your physical, spiritual and emotional needs.
We collaborate with your child’s physician and other health care providers. We thrive to network with physicians, insurance providers, discharge planners, Durable Medical Equipment (DME) providers and other stakeholders.
We assign the most appropriate caregiver matching the skill level, location, and personality type of our patient.
We regularly organize care conferences with the client, family members, caregivers and stakeholders.
We provide a family-centered approach of care that builds confidence, educate and supports families. We focus on family involvement.
At Olidia Care the core of our success is based on the quality of our staff.
Our company has designed an integrated eLearning Platform called the Olidia Academy.
By using this system, our caregivers are provided with a comprehensive training program which includes office training sessions, extensive testing and one-on-one client/family education.
We periodically review and assess the skills of our team members. We assess potential discrepancies and provide appropriate education.
We use Olidia IT to streamline our caregiver’s workflow,
ensuring that all clinical information is instantly available to our caregivers and case managers. Here are the charateristics of the system:
Avoiding harm to clients from the care that is intended to help them.
Olidia IT instantly identifies trends and sudden changes in the client’s condition and quickly alert care managers. The system can quickly spot or prevent medication and treatment errors.
Avoiding underuse and misuse, respectively.
Olidia IT is smart and user friendly, allowing caregivers to spend less time on documentation and more efficient time taking care of our clients.
Reducing waits and providing a quick response to changes in the client care
Using Olidia IT, care managers can review clinical reports and spot trends in the client care. They can instantly be alerted of sudden changes in the client’s condition and quickly react.
Avoiding waste, including waste of resources, ideas, and energy.
With Olidia IT, care manager home visits are now more efficient. This reduces the amount of unnecessary time care managers spend traveling to client homes.
Providing care that is custom planned to meet the client needs.
Olidia IT application is internally and custom designed to meet the individual needs of each client.
Providing care that does not vary in quality because of personal characteristics such as location, client age and client condition.
Olidia IT is a standardized system designed to maintain the same quality of care across the agency and regardless of location, age and client condition.