A passion for putting YOU first
Our vision is to improve our client satisfaction working every day to improve the quality of healthcare provision and build a relationship of caring, trust, compassion with you, our client and your loved ones.
BUILDING YOUR TRUST
We work to demonstrate our dedication to your issues, improve your trust and build a stronger relationship with you and your family. To do that, we are punctual with appointments, responsive with requests, and available around the clock.
We are dependable and follow through with your worries and requests, keep the lines of communication open and don’t leave things unresolved.
A GENIUNE EXPRESSION OF CARE
From the beginning we want you to feel important as we set the stage for a mutually positive relationship.
We interact directly with you to address and resolve issues, and show that we genuinely care about them above and beyond.
BUILDING A BOND AND LETTING IT SERVE AS A PLATFORM
As much as we can, we avoid using automated tools, pagers, or text messages to answer your complaints or requests. We believe that the sooner we answer your concerns in an honest, dedicated and caring way, the more likely we are to build a relationship of trust and loyalty with you.
We believe that the first step to creating a good client-agency experience is building a bond and letting that platform serve as the basis of further interaction.
TRANSPARENCY AND PREDICTABILITY
We are proactive when issues arise with our you or your loved one.
We alert you and other stakeholders of possible changes in your care and the agency operations in advance. We believe that an unwelcome surprise can cause a negative experience with our agency.
RESPECT AND HUMILITY
We provide a patient-centered approach to healthcare. We make sure that our employees know that courtesy is the cornerstone of the communication with you. It is not acceptable to be rude or come out too opinionated.
We try to be respectful and humble and apologize for mix-ups without pride or arrogance, even if it truly was not our fault.
LISTENING AND RESPONDING TO FEEDBACKS AND CONCERNS
As we work to improve the quality of our healthcare provision, we take your feedback seriously. We take the time to listen to your concerns and timely respond to your requests or complaints.
We believe that the more we acknowledge and address your needs, goals, and preferences, the more likely we are to have a memorable healthcare experience.