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  • Olidia Care

Shaping a culture of compassion

OLIDIA CARE – AS OUR CLIENT

Caring Beyond Service, Trust Beyond Measure.

At Olidia Care, our passion is putting YOU first—because quality healthcare begins with dignity, compassion, and trust. We empower clients and families by prioritizing their rights, keeping them informed, and involving them at every step of care. Through respect, transparency, and accountability, we build long-lasting relationships rooted in partnership. Our caregivers are trained not just in clinical skills, but in humility, courtesy, and client-centered values. With Olidia Care, healthcare becomes more than treatment—it becomes a shared journey of safety, respect, and genuine care.

YOUR RIGHTS PROTECTED AND PRIORITIZED

Your Care. Your Choice. Your Voice.

We ensure clients understand their rights under the Minnesota Home Care Bill of Rights, empowering them to advocate for themselves with confidence. This creates a foundation of respect and transparency.

Case Study: A new client was initially overwhelmed by complex care forms. Olidia Care walked her and her family through each right, clarifying choices for services. She later said, “I felt like I finally had control over my own care.”

CAREGIVERS YOU CAN TRUST

The Right Care, From the Right People.

We introduce and propose caregivers, but you have the final say on who enters your home. This ensures comfort, safety, and personal connection.

Case Study: A family declined two initial caregiver matches due to language barriers. Olidia Care quickly provided a bilingual caregiver, improving communication and trust. The family later praised the match as “life-changing.”

CONSTANT COMMUNICATION AT EVERY STEP

No Decisions Without You.

We keep clients and families informed at every stage of the care process. Nothing is implemented without your input and approval.

Case Study: When a care plan adjustment was recommended for a patient with diabetes, Olidia Care reviewed the change with both the patient and her daughter. Their input led to a modified plan that improved both satisfaction and health outcomes.

ADVANCE NOTICE FOR STAFFING CHANGES

Always Informed. Never Surprised

We notify clients ahead of time about staffing changes or caregiver absences. This proactive communication reduces stress and builds trust.

Case Study: A client worried about missed medications due to last-minute caregiver changes. Olidia Care began notifying him 48 hours before schedule shifts and arranged seamless substitutes. The client reported feeling “in control and cared for.”

FAMILY TRAINING FOR CONTINUITY OF CARE

Empowering Families, Strengthening Care.

We provide ongoing training to family members, equipping them to confidently step in when needed. This ensures safe, continuous care at all times.

Case Study: A patient’s son was anxious about handling tracheostomy care in emergencies. Olidia Care trained him step-by-step. When an emergency occurred, he successfully intervened until the nurse arrived—preventing a hospitalization.

PRIVACY, RESPECT, AND HUMILITY

Your Home, Your Space, Your Rules.

Our caregivers are trained to respect your home, privacy, and personal values. Courtesy and humility are core to every interaction.

Case Study: A client once expressed discomfort with a caregiver who entered her private space uninvited. After retraining and reassignment, her new caregiver consistently asked permission and respected boundaries. The client said, “Now I feel like I’m truly in charge of my home again.”

TRANSPARENCY, TRUST, AND ACCOUNTABILITY

Clear Communication. Lasting Trust.

We are proactive when issues arise, alerting clients and families to changes in care before they become problems. Dependability is the foundation of our relationship.

Case Study: When supply shortages threatened a patient’s wound care routine, Olidia Care immediately notified the family and secured alternative supplies. The transparency reassured the family, who said, “They didn’t hide the problem—they solved it with us.”

GENUINE CARE AND CLIENT BONDING

Beyond Service, We Care for You.

We go beyond formal care delivery, focusing on building bonds of trust, loyalty, and empathy. Clients feel valued as individuals, not just patients.

Case Study: A lonely senior patient often expressed sadness about isolation. Olidia Care staff arranged consistent check-ins and encouraged meaningful conversations during visits. The patient later said, “They don’t just take care of me—they care about me.”

   

OUR ADMISSION PROCESS

Seamless Transitions, Compassionate Beginnings.

At Olidia Health, patient admissions from the hospital to our agency care are guided by compassion, precision, and collaboration.
Our process ensures every transition is safe, coordinated, and centered on the patient and their family. By partnering with hospital teams, families, and our caregivers, we create a smooth entry into home care that protects continuity, dignity, and trust.